FAQs

1) How do I set up a mailbox using IMAP on my device or mail client?

Our standard and premium mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.

By using an IMAP connection, you can have multiple clients simultaneously connected to the same mailbox. For example, you can have email on your phone, your tablet, and your computer, and when you delete a message from your phone, it will also be deleted on your other devices.

The way your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.

Your device or program should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.

When selecting the account type, select IMAP.

Your User Name is your full email address.

Your Password is your mailbox password, which you can find in your eXtend Control Panel.

Your Incoming Mail Server and Outgoing Mail Server are both mail.[domain], where you replace [domain] with your domain name. So, for example, if your name is Bob and your domain name is thisismydomain.com:

User Name: bob@thisismydomain.com

Password: password23

Incoming Mail Server: mail.thisismydomain.com

Outgoing Mail Server: mail.thisismydomain.com

In the Advanced Features for Outgoing Mail Server, there may be some additional settings that need changing. Please make certain that:
• You are using the default ports (25, 465, 587)
• You are not using Secure Sockets Layer (SSL)
• You are using Password for Authentication

2) How do I set up a mailbox using POP3 on my device or mail client?

Our standard and premium mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.

By using a POP3 connection, you will be using one of the most common ways to connect mailboxes to systems, and you will be able to have your email on your phone, your tablet, your alternate web mail system, or your computer.

The way your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.

Your device or programs should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.

When selecting the account type, select POP3.

Your User Name is your full email address.

Your Password is your mailbox password, which you can find in your eXtend Control Panel.

Your Incoming Mail Server and Outgoing Mail Server are both mail.[domain], where you replace [domain] with your domain name. So, for example, if your name is Jane and your domain name is thisismydomain.com:

User Name: jane@thisismydomain.com

Password: password33

Incoming Mail Server: mail.thisismydomain.com

Outgoing Mail Server: mail.thisismydomain.com

For the Outgoing Mail Server, make certain that you have checked that the server requires authentication.